Refund Policy

At Al Minsu, customer satisfaction is our priority. Due to the personal nature of fragrances, we have the following refund policy:

Returns & Exchanges

• For hygiene and safety reasons, perfumes that have been opened or used cannot be returned or exchanged.

• Returns are only accepted if you receive a damaged, defective, or incorrect product.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the product and packaging

• A brief description of the issue

Once approved, we will provide a replacement or refund.

Refund Process

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Items

• Opened or used perfumes

• Products damaged due to misuse

• Items purchased during clearance or promotional sales (unless damaged or incorrect)

For any assistance, please contact our customer support team before returning any item.